Quality of service commitment
- Overview
We deal with a wide range of enquiries from you, the public.
Some are straightforward and can be resolved immediately over the
telephone, at a police station or through other contact points.
Others need further investigation or the benefit of specialist
knowledge or expertise before they can be resolved.
At City of London Police (CoLP), we take pride in providing a
high quality of service to you regardless of why or how you have
made contact with us even though CoLP achieved an excellent grading
for Investigating Crime in recent National performance results. We
cannot guarantee that we will always be able to solve every crime
or incident that you report to us. However we are committed to
providing a service that responds professionally and appropriately
to your particular needs. We want you to feel satisfied that we
have provided the highest quality of service and that we value you
as our customers and take all your concerns seriously.
Level of service you can expect when you have
contact with City of London Police
We will provide excellent customer service
by:
Making it easy to contact us
providing accessible
and responsive services
Providing a professional and high quality
service
providing appropriate help and advice
Dealing with your initial enquiry
taking
appropriate steps to deal with your enquiry
Keeping you informed
providing contact details
and updates
Ensuring your voice counts
you can have a say in
how your area is policed
Dealing effectively with victims of
crime
providing support for Victims
Listening and responding to your concerns and
complaints
working to improve our services
Dealing
with Freedom of Information requests
responding
appropriately to requests for information
The Quality of Service Commitment
Our commitment to provide excellent customer service to you is
set out in more detail in the
Quality of Service Commitment.
Frequently asked questions: