Have your say
The vast majority of people in the Police Service act with
honesty and integrity but, as with any other large organisation, it
is always possible that a few individuals may not adhere to
these standards.
Even isolated incidents damage public confidence and tarnish the
reputation of the Police Service as a whole. Dealing proactively
with this issue is a priority for all police forces and the City of
London Police is no exception.
The force has an impartial Professional Standards Directorate,
which promotes integrity and investigates any allegations or
malpractice.
If you are not happy with the way an officer has dealt
with you, please complete our
Public Complaint form (Word
document) and send it to the Professional Standards
Directorate, who investigate complaints. Contact details are as
follows:
Postal address:
Professional Standards Directorate
City of London Police
PO Box 36451
182 Bishopsgate
London
EC2M 4WN
Telephone: 020 7601 2770
E-mail:
psd_public@cityoflondon.police.uk
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Express
Dissatisfaction in our service
If you would like to express dissatisfaction with any element of
the service, please
download and complete this form (Word
document) and send it to Professional Standards
Directorate, who will investigate. Contact details are as
follows
Postal address:
Professional Standards Directorate
City of London Police
PO Box 36451
182 Bishopsgate
London
EC2M 4WN
Telephone: 020 7601 2770
E-mail:
psd_public@cityoflondon.police.uk
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Compliment us on
our service
You can send your compliments to City of London Police. Contact
information is as follows:
Postal address:
City of London Police
PO Box 36451
182 Bishopsgate
London
EC2M 4WN
Telephone: 020 7601 2222
E-mail:
postmaster@cityoflondon.police.uk
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The Independent Police Complaints
Commission (IPCC)
Alternatively, you may wish to make your complaint direct to the
Independent Police Complaints Commission.
This is an independent body to oversee and investigate police
complaints that was set up in April 2004 as a result of the new
legislation in the Police Reform Act 2002. The Police Reform Act
sets out the statutory powers and responsibilities of the
IPCC, Chief
Police Officers and Police Authorities for the new complaints
system. This guarantees the independence of the Commission,
outlines its role as guardian of the police complaints system as a
whole, and gives the IPCC a duty to raise public confidence. The
IPCC can choose to manage or supervise the police investigation
into a case and independently investigate the most serious
cases.
The IPCC produce a number of booklets offering guidance about
their role and the new complaints and appeal procedure:
-
An
introduction to the IPCC (PDF), 239 KB
-
How
to make a complaint against the police (PDF), 535 KB
-
Appealing against the non-recording of a complaint (PDF), 101
KB
-
Appealing against the Local Resolution process (PDF), 98
KB
-
Appealing against the outcome of a police investigation into your
complaint (PDF), 99 KB