Listening and responding to your concerns and complaints

Additional Information

• Making a complaint
  If you wish to make a complaint to City of London Police about one of our officers, this section explains how to go about it.
• Independent Police Complaints Commission (IPCC) (opens in a new window)
  Organisation that has overall responsibility for the system of complaints made against the police in cases of misconduct.

Complaints about the police under the Code of Practice for Victims of Crime

• If, as a victim of crime, you feel that we have not delivered on your obligations under the code, you should ask for a leaflet explaining how to make a complaint. You will receive a response within 10 working days.
• If you make a complaint regarding a breach of the Code but are not satisfied with the outcome, you may refer the issue, through a Member of Parliament, to the Parliamentary Ombudsman (opens in a new window) for consideration.