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Dial 101 to contact us for a non emergency. (999 in an emergency)

Dealing with your initial enquiry

Dealing with your initial enquiry

We will always give priority to emergencies. However, whatever the reason is for you making contact with us, we will ensure that we take the appropriate steps to deal with your enquiry as soon as possible. For example we will explain how we are going to deal with your query and provide you with a reference number where necessary. Where it is also necessary for a member of staff to visit you or for you to visit a police station, we will arrange a mutually convenient time for this wherever possible. We may refer you to an alternative organisation, for example your local authority or transfer you to a specialist department.

Police staff using computersAdditional information

  • Police Frequently Asked Questions database (opens in a new window)
    This Official Police database deals with all sort of queries from questions about crime prevention to road traffic issues and anti-social behaviour.
  • Crimestoppers (opens in a new window)
    Crimestoppers is the independent UK-wide charity working to stop crime.
  • Language line services (opens in a new window)
    They offer translations for any interaction you have with public services, for a fee.
  • Minicom service
    This service is aimed at people with hearing difficulties or speech impairment, and enhances audio quality for those with Minicom-compatible hearing aids. We have Minicom facilities at each of our principal stations.
  • Textphone
    We also have a textphone number for City of London Police. The telephone number can be found on our general contact page.
             
4 August 2010

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