It's our Pledge to you
About the policing pledge
Your local pledge
WE WILL:
- Always treat you fairly with
dignity and respect, ensuring that you have fair
access to our services at a time that is reasonable and suitable
for you.
- Provide you with information
so you know who your dedicated Ward Policing Team is, where they
are based, how to contact them and work with
them.
- Ensure your Ward Policing Team and other
police patrols are visible in your neighbourhood
at times when they will be most effective and when you tell us you
most need them. We will ensure your team are not taken away from
neighbourhood business more than is absolutely necessary. They will
spend at least 80% of their time
visibly working in your
neighbourhood, tackling your priorities. Staff
turnover will be minimised.
- Respond to every message
directed to your Ward Policing Team within 24
hours and, where necessary, provide a more detailed
response as soon as we can.
- When informed of an emergency, deploy
resources immediately, giving an estimated time of arrival where
appropriate, getting to you safely and as quickly
as possible. We will aim to get to you within 12
minutes.
- Answer all non-emergency calls
promptly. If attendance is needed, send a patrol giving
you an estimated time of arrival, and:
- If you are
vulnerable or upset, aim to be
with you within 60 minutes.
- If you are calling about an issue
that we have agreed with your community will be a
neighbourhood priority and attendance is required,
we will aim to be with you within 60
minutes.
- Alternatively, if appropriate, we
will make an appointment to see you at a time that
fits in with your life and within 48
hours.
- If agreed that attendance is not
necessary we will give you advice, answer your questions and/or put
you in touch with someone who can
help you.
- Arrange regular public
meetings to agree your
priorities at least once a month, giving you a
chance to meet your local team with other members of your
community. These will include opportunities such as surgeries,
street briefings and mobile police station visits which will be
arranged to meet local needs and requirements.
- Provide monthly updates on
progress, and on local crime and policing issues.
This will include the provision of crime maps,
information on specific crimes and what happened to those brought
to justice, details of what action we and our partners are taking
to make your neighbourhood safer and information on how your force
is performing.
- If you have been a victim of crime, agree with
you how often you would like to be kept informed
of progress in your case and for how long. You have the right to be
kept informed at least every month if you wish and for as long as
is reasonable.
- Acknowledge any
dissatisfaction with the service you have received
within 24 hours of reporting it to us. To help us
fully resolve the matter, discuss with you how it will be handled,
give you an opportunity to talk in person to someone about your
concerns and agree with you what will be done about them and how
quickly.
We want to do our best to meet our pledge to you but if
this has not been possible we will explain to you exactly why it
has not been possible on that occasion.
Download a copy of the
City of London Police Policing
Pledge (PDF 118KB). You will need Adobe Reader to view
this document. If you do not already have it you may download
the free Adobe Reader
here.
Local Policing Pledge - free translation