This section provides you with information on how to contact us when it is not an emergency situation. You will also find information about what happens after you report a crime, and a number of other useful contacts and links.
Online By phone
This facility is specifically designed for the reporting of non-urgent crimes or incidents.
Online non-emergency crime incident reporting should only be used for crime incidents that have taken place in the City of London "Square Mile".
Incidents outside of the City should be reported to London's Metropolitan Police Service.
Information for you
- When your report is submitted you will be given a unique reference number. We will then contact you within 72 hours with a crime reference number and an update.
- Personal information submitted to this site will be used only for policing purposes. This complies with the Data Protection Act (1998) details of which can be found at https://www.gov.uk/data-protection-register-notify-ico-personal-data
- Try to have all your details to hands prior to reporting a theft. If you are reporting a theft of a mobile phone please have you IMEI number.
Report a crime online
At a police stationVictim and witness support
You can call 101 to report a non-emergency crime that has already happened.
- Stolen cars
- Smartphones and mobile phones
- Minor traffic collisions
- Property damage
- Drug dealing
If you are deaf, hard of hearing or speech impaired you can use the
textphone number 1800 101 to
report your non-emergency crime.
101 is the number to call when you want to contact your local police in England, Wales or Scotland - when it’s less urgent than a 999 call. 101 is available 24 hours a day, 7 days a week.
Find out more about 101.
If you want to discuss a crime that has already been reported, or any other non-crime related matter you can do so by using our general enquires form or by calling our general enquiries number.
Report a fraud
We are dedicated to improving the service we provide to victims and witnesses of crime.
Our victim and witness support section contains information about why you should report crime to us, and what happens after you have reported a crime.
Visit victim and witness support
Report a missing person
Report fraud to Action Fraud
Action Fraud is the UK's national fraud and internet crime reporting centre
They provide a central point of contact for information about fraud and financially motivated internet crime.
If you've been scammed, ripped off or conned, there is something you can do about it.
Report fraud to Action Fraud and receive a police crime reference number.
Remember: Action Fraud is not an emergency service - dial 999 if you are in immediate danger.
Report a fraud
Find out how we tackle the threat of fraud and economic crime
Report a road traffic collision
If you believe someone is missing and in immediate danger you should contact police. However there are a number of things that can try to do and find them before contacting the police. You being a close friend, family member or colleague are likely to hold the most information about the missing person.
Things that you can try
It is a traumatic experience when someone goes missing; however, it is critical that you take immediate action, especially when the person could be in danger.
- Search their home or the place the person was last seen, in case the person is hiding or may have fallen and been injured. Remember that children can hide in very small spaces
- Look out for any notes or clues that may suggest where they may be
- Check to see if they have left you a message on your phone voice mail or email
- Contact family members, friends and the person’s place of work to verify that they are actually missing and not simply somewhere unexpected.
It may be helpful to keep a record in a notebook of what you have done(including all phone calls) and anything that seems out of the ordinary or suspicious, to assist the police and help keep track of what still needs to be done. Most people who go missing return, or are found within 48 hours, with only around 1% still remaining
How can you report someone missing to the Police?
First hand reporting from a relative or friend is the most common way that Police are notified of a missing person. The Police will take reports of missing persons in any of the following formats:
- Calls us on 101.
- Visit one of our police stations
- Contact with a Police Officer/Police Staff away from a police station
What happens when you report someone missing to Police?
Once a Police Officer has taken a report from you about the missing person, he/she enters all the information onto a computer at the police station and circulates the person as "missing" on the Police National Computer. Now that that information is on the computer any Police Officer nationally or internationally can contact us to find out more in-depth details.
Immediate enquiries are undertaken by the Initial Investigating Officer to try to find the missing person as soon as possible.
Should they still not be found then the investigation is passed onto a nominated officer within the police station who will now deal with all further enquiries that can be carried out.
What can they do?
- The officer will firstly make sure that we have all the necessary details so that an efficient investigation can be conducted, these will include details of:
- Details of friends or relatives,
- Places that the missing person is known to frequent,
- Health or medical conditions that they may suffer from,
- Financial account details (such as bank account, credit and debit card details),
- Details on any benefits that they may receive, and the location of where they may collect them from,
- A number of recent photographs,
- Events that could be linked with their disappearance,
- DNA sample for subsequent forensic examination (i.e. toothbrush).
- Officers will also need to search with your consent the home address to establish if there are any further evidential leads (this is a normal procedure).
- Consent to publicity will also be sought from you. We have found that using the media to appeal for information can be very effective.
What can you do?
Police realise that this is a very traumatic time for you and that you need support and feedback from them, but this is also a time where you can help them by making many enquiries yourself. Please keep in touch with the officer in the case if you find anything out. We will work with other agencies to bring this incident to a swift conclusion.
Sometimes the adults who go missing may wish for their location to remain anonymous, and they do have that right which we must respect. We will always tell you if this is the case.
Terrorism - Suspicious activity
If we receive a report of a traffic collision it is reviewed by our Criminal Justice Unit CJU).
We will assess reports and if we are able to investigate your collision we will contact you within 5 working days after receipt of the report by the CJU and provide you with the contact details of the person dealing with your case.
We will assess reports and if we are able to investigate your collision we will contact you within 5 working days after receipt of the report and provide you with the contact details of the person dealing with your case.
Section 170 of the Road Traffic Act 1998 requires drivers/riders to report to a police officer or police station that they have been involved in an accident involved in any of the following:
- Any personal injury
- Damage only, where the other driver did not stop
- Damage only, where names and addresses were not exchanged
This form can be used to allow drivers/riders/cyclists to self report.
It must be handed into a police station DO NOT SEND IT BY POST.
It must be done as soon as possible or in any event within 24 hours of the accident.
This can be used for a damage only accident where details have been exchanged.
Although the law has been complied with, some insurance companies request that it is reported in this manner.
This must be handed into a police station. DO NOT SEND IT BY POST.
We have a key role in protecting the City of London from terrorism.
In the City of London Dial 999
or call City of
London Police, 101
Elsewhere Dial 999
If you suspect you may have witnessed hostile
Call the Confidential Anti Terrorist Hotline, 0800 789
Find out more about how we tackle the threat of terrorism.