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Case study

Sarah is a 31 year old professional who lives and works in Leeds. Earlier this year, Sarah and her neighbours noticed a stranger loitering near the lobby in their building trying to gain entrance to the communal post boxes.

A couple of days later, Sarah received a letter from a lender declining a loan application in her name for £8,000. The lender had declined the loan based on a small discrepancy in the information on the application.

Shortly thereafter, Sarah received an application pack from a different lender for another loan for £10,000. This time, they were just waiting for completion of the application before processing the loan.

By contacting her bank and the other lenders concerned Sarah was able to close down both applications. Sarah also contacted a credit reference agency and had her details added to the Cifas protective register for 12 months.