This section provides advice and guidance on how to protect yourself, your family and your business during an emergency incident.
What is a major incident?
A major incident is any emergency that requires the implementation of special arrangements by one or more of the emergency services and will generally
include the involvement, either directly or indirectly, of large numbers of people.
- The rescue and transportation of a large number of casualties;
- the large-scale combined resources of the police, fire and ambulance service;
- The mobilisation and organisation of the emergency services and support services; for example, local authority, to cater for
- The threat of death, serious injury or homelessness to a large number of people; and
- The handling of a large number of enquires likely to be generated both from the public and news media usually made to the police.
Acts of terrorism including suspected involvement of chemical, biological, radiological and nuclear devices are subject to specific multi-agency response supported by HM Government.
What if there are casualties?
When a major incident occurs in the City of London involving a large number
of casualties or is likely to result in a large number of telephone calls
from concerned relatives and friends, we will normally activate our casualty bureau.
What does the casualty bureau do?
Inform the investigation process relating to an incident
Trace and identify people involved in an incident
Reconcile missing persons
Collate accurate information in relation to the above for relevant
How does it achieve this?
We will take reports of missing persons from friends and family, we will
send volunteers and officers to survivor reception centres and the
hospitals to collect details of person involved and forward these to the
casualty bureau so they can then inform the next of kin and to collect
details of potential witnesses to the incident.
How do I contact the casualty bureau?
A telephone number will be issued, via the media, for concerned friends and
relatives to ring and lodge details of the person they are worried about.
When a casualty bureau is activated, hundreds of callers will be trying to
get through. We will try to deal with these calls as quickly as possible
therefore you may find that you have to queue for sometime before being
answered - please be patient.
We will also open an email group which will be published on here for
businesses only to contact police.