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Action Fraud NECVCU Service Development Manager

Action Fraud, at its core, provides a unique crime recording service which is available online and over the phone through a team of fraud specialists based in Scotland. The operational delivery of Action Fraud is managed through a third party organisation and led by the Action Fraud team at the NFIB.

The Service Development Manager’s role oversees the programme of work to enhance the end-to-end service, in particular the Action Fraud National Economic Crime Victim Care Unit (AF NECVCU) , working closely with internal and external stakeholders.

The AF NECVCU Service & Development Manager’s role is responsible for the management and development of the AF NECVCU to deliver the support to vulnerable victims reporting to Action Fraud. The role requires delivery of this project in support of the Action Fraud service to victims of fraud and cybercrime within agreed parameters, providing support and guidance as appropriate to project managers internally.

This new post is an exciting opportunity for anyone who wants to make a difference at a national level and that can work with stakeholders and partners to further role the service out and improve satisfactions for victims of Economic Crime in the UK.



  • Project Management Qualification or willing to work toward such.
  • Prince 2 practitioner trained, or a good track record of delivering projects.



  • Proven Leadership skills


  • Project Management Skills



  • Sound and strong background of victim care in a Criminal Justice setting
  • Proven track record in change management programmes
  • Understanding of the crime recording and investigative process.
  • Ability to analyse information and make assessment based on this.

· Proven track record of managing small or large teams of people successfully


  • An understanding of the Action Fraud and NFIB service.
  • An understanding of fraud and cybercrime. 
Covering letter
​Job description

Applicants who fail to address the skills/knowledge/experience of the job description will not be considered .

The closing date for applications is 5th March 2019 at mid-night.

Please email your completed application to

The City of London Police is keen to promote flexible working and will, subject to operational policing requirements, proactively consider all applications to work flexibly. Please note, flexible and part time working can only be considered after staff have been employed with the City of London Police for 26 weeks unless specifically noted in the advert.    

The City of London Police is committed to equal opportunities and welcomes applications from all sections of the community.

Closing Date:
05/03/2019 05:00 PM
Action Fraud, ECVCU
Guildhall Yard East
Contract Type:
Fixed Term - Full Time
Application Type:
Application form
£47,410 per annum including London Weighting

Apply now