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Victim Care Reviewer and Analyst

About Us

A powerful and influential area such as the City of London demands a high calibre police force. The City of London Police does not disappoint.

Nationally and internationally recognised for its innovation and expertise, City of London Police strives to provide ever-improving levels of service to its unique community.

The Square Mile is home to over 450 international banks, 300,000 City workers and 8,000 residents and welcomes more than four million visitors to its iconic sites every year.

An opportunity is available to join the National Economic Crime Victim Care Unit.

Economic Crime: The Economic Crime Directorate (ECD), home to the Fraud Squads, Specialist Fraud Squads, the National Fraud Intelligence Bureau, Insurance Fraud Enforcement Department, and the Fraud Academy, with strong ties to the Dedicated Cheque and Plastic Crime Unit. Individually these units are leaders in their fields and collectively they represent the most formidable fraud deterrent in the UK.  

About the role 

An exciting opportunity to be become part of the Action Fraud National Economic Crime Victim Care Unit (AF-NECVCU) which provides initial assessment to the victims needs when referred from Action Fraud, and to commission a range of services to support identified needs. To provide initial assessment to the victims needs when referred from Action Fraud, and to commission a range of services to support identified needs. This will include the accurate recording of all contacts and actions taken with victims referred to the ECVCU, ensuring that these are documented on management information systems. To ensure that the needs of victims are met in this process and that the primary objectives of the ECVCU are achieved in this – that they feel safer following the interaction and are less likely to become a repeat victim.

To provide suitable recommendations to other agencies and contract approved service suppliers for further support.

The AF-NECVCU Victim Care Reviewer/Analyst main duties and responsibilities are

To support advocates in being a public face of the ECVCU, providing initial advice and referral.

Support a customer focussed service by building and maintaining effective relationships with victims and witnesses by telephone.

Receive and record fraud referrals from AF to ECVCU.

Conduct initial evaluation of referrals to ensure that the appropriate criteria have been met.

Gather all required information to support an informed assessment/referral process supported by clear rationale.

Record all contact with victims securely and in confidence, and in accordance with procedures in place, adhere to organisational procedures

Ensure that the appropriate advice, support and referral is given to victims of crime, private industry and law enforcement.

Manage the progression of follow up contact on the appropriate case management system, to check that the service provided has been delivered appropriately or if there are any new service needs.

Assess the urgency of referrals and conduct immediate enquiries as necessary.

Support and give advice on the appropriate victim support and specialist crime prevention advice to victims, where appropriate.

Assess referrals made to ECVCU to consider level of support required ensuring all the required information is available to inform decisions in identifying relevant service needs.

Assess the immediate service needs where necessary to ensure agreed processes and timescales are met and to determine the appropriate support route.

Where appropriate to provide a range of management information as required to allow the performance of the ECVCU to be monitored.

Support/implement the City of London and City of London Police Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.

Actively seek and promote the City of London’s Equality and Diversity Policies.

To undertake any other duties that may reasonably be requested appropriate to the grade.

Selection Criteria


  • Excellent public facing skills to enable effective information gathering and victim support and assistance.
  • Experience in database population and information recording.

  • Ability to manage and evaluate data to record and assess service needs quickly and effectively.

  • Good decision making skills and the ability to communicate decisions to victims to effectively manage their expectations.

  • Experience in producing MI reports and providing statistics on performance of a team.

  • Ability to present information in a clear and concise fashion.


  • Importance of confidentiality and safe working practice.
  • Detailed knowledge and understanding of crime recording and classification methods.

  • To be able to deal sensitively with challenging and emotionally charged situations, demonstrating empathy whilst controlling own emotions.     

  • To be able to work constructively with a range of partner agencies – both within the police service and externally.


  • Able to work to agreed standards and procedures.
  • Understanding of the crime recording and investigative process.

  • Ability to assess victim vulnerabilities against matrix as per remit of team.

  • Ability to use professional judgment when assessing reports for vulnerability.

  • Ability to analyse information and make assessment based on this.

  • Extensive experience in using excel and other Microsoft products.

  • Experience of strong customer service and focus is preferable.

  • A proven analytical background, together with knowledge of criminal investigations, practices and processes is desirable.


Policing the Square Mile brings with it particular challenges, quite unlike any other policing area within the UK.​​​​​ To recognise this, we offer a wide range of benefits, including a subsidised canteen, employee discounts, flexible working and access to the local government pension scheme. We also support your personal and professional development by offering a leadership programme, 360 personal reviews, and generous sponsorship for courses.

Applying for the role

Please ensure you address all of the person specification details on the job description in your application form. The interview process will be structured around the Policing Professional Framework (PPF).

If you would like to discuss the role in more detail please contact Claire Walton – or 020 7601 8266

The closing date for applications is 15th June 2018.  

Please email your application to please ensure the subject line includes your name and the title of the post you are applying for.

Job description
Covering letter
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The City of London Police is committed to equal opportunities and welcomes applications from all sections of the community. 

Please note that CVs are not accepted unless explicitly stated.

Closing Date:
15/06/2018 05:00 PM
Ecomonic Crime Directorate, ECVCU
Guildhall Yard East
Contract Type:
Full time - fixed term
Application Type:
Application form
£33,390 per annum including London Weighting

Apply now