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The City of London Police is committed to handling complaints effectively. The following information is provided to guide you through making a complaint about the service we provide or the behaviour of our staff.

Complaints are a vital source of information to ensure we provide the best service possible. It is important that you know how to complain to us and that you are heard. We strive to continually improve and aim to provide an outstanding service. We recognise that your complaint could be key to us achieving that ambition. ​​​​

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    Frequently asked questions
    Find out about how you can complain, types of complaints and the complaints investigation process.
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    Making a complaint
    If you wish to make a complaint against the City of London Police please complete our complaints form.