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The City of London Police is committed to handling complaints effectively. The following information is provided to guide you through making a complaint about the service we provide or the behaviour of our staff.

Complaints are a vital source of information to ensure we provide the best service possible. It is important that you know how to complain to us and that you are heard. We strive to continually improve and aim to provide an outstanding service. We recognise that your complaint could be key to us achieving that ambition. ​​​

Do you need help to make a complaint?

If you need help to make a complaint please let us know. We will help you by recognising your individual needs. To do this we can offer the following services:

+ Referring you to a suitable advocacy or support group.

+ Providing access to interpreters so that you can communicate with us.

+ Allow access to the use of Language translation services so that we can send you communication in a language other than English if this would help you.

+ Referring you to services who can support you if you have speech or hearing difficulties.​

  • Police Banner
    Frequently asked questions
    Find out about how you can complain, types of complaints and the complaints investigation process.
  • Police Banner
    Making a complaint
    If you wish to make a complaint against the City of London Police please complete our complaints form.