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General enquiries

We appreciate that not all enquiries are crime related and are happy to respond to any other questions you may have regarding our services or the service you have received from us.​​​​​​​​

Below are a number of options designed to help you reach the department best placed to deal with your enquiry.​

If you cannot find the answer to your question on this website or you need to contact us direct please get in touch using our general enquiry form.

 

Community Policing enquiry

If you have an enquiry about Community Policing, any of our residents or businesses meetings or events, or just want to know more about what we do you can find the answer on our Community Policing pages.

Visit Community Policing

If you need to speak to the Community Policing team you can contact them direct using our email enquiry form. Alternatively you can call 020 7601 2452.

Contact Community Policing

Event in the City of London

This form is to enquire about any event related activities, such as road closures, demonstrations and times and details of certain events within the city. Please provide us with as much information within the fields below, so that we can deal with your enquiry promptly.

Event enquiry

Media Office

If you are a journalist and need to contact the Media Office you can by using one of the following:

* Out of hours contact details - for emergency media calls only - are also available on 101

Please DO NOT report fraud to this phone number. The information will not be recorded. Instead, please find out how to report a fraud to us here.

Policy Statement

City of London Police aims to be open and honest in dealing with the media, and, as far as possible, to respond to enquiries within their deadlines.

We will be both proactive and reactive in our relationships with the media

By being proactive we intend to gain maximum media coverage and an understanding of City of London Police policies, actions and decisions.

By being reactive we aim to ensure the City of London Police point of view is accurately reflected when we need to respond to a situation or issue in which we re involved or have an interest.

We will tell the media things which:

  • are in the public's interest to know about;
  • help to build public confidence in City of London Police and the police service in General;
  • help the public to better understand the way in which the police go about their work;
  • promote good practice and the achievement of City of London Police and its staff

Television documentaries and dramas

City Police receives numerous requests from television production companies. Some of these provide opportunities to project the work and achievements of the force, however they may require considerable resources and time, therefore all approaches from television documentaries and drama programmes should be directed to the Media Office.

Photographers and broadcasters

Press photographers and news broadcasters have a right to take picture or film, so long as they are in a public place and are not causing an obstruction.

For information on commercial filming in the City, please visit the City of London Corporation's website.​​​​

Property (lost, found, seized, fraud)

Lost property

This form is to enquire about property lost within the Square Mile. Please provide us with as much information within the fields below, so that we can deal with your enquiry promptly. Please note, that we will only record identifiable items.

Lost property enquiry

Seized property

This form is to enquire about property which may have seized in line with an investigation. Please provide us with as much information within the fields below, so that we can deal with your enquiry promptly.

Seized property enquiry

Fraud property

This form is to enquire about a fraud related issue or details about a fraud investigation. Please provide us with as much information within the fields below, so that we can deal with your enquiry promptly.

Fraud property enquiry

Research

This form is to enquire about Historic information with regards to the force, exhibits within the museum and research about retired members of the family who may have served within CoLP. Please provide us with as much information within the fields below, so that we can deal with your enquiry promptly.

Research enquiry

Subject Access Requests

The Data Protection Act 1998 (DPA 98) gives you the right to access personal information (information about yourself) held by organisations. 

To request access to general information [non-personal information] held by the MPS, please make a Freedom of Information request. 

Please note that some exemptions exist to prevent disclosing personal information to you in certain circumstances. For example, these can include:

  • The prevention and detection of crime
  • The apprehension and prosecution of offenders
  • The interest of national security
Subject Access Request
Website feedback

​If you are having problems accessing information on this website, or cannot find something you are looking for. Please let us know using the website feedback form.​​

Give us your feedback

Other general enquiries

This form is to enquire about anything that has not been covered within the enquiry options and the information provided within this website. Please provide us with as much information within the fields below, so that we can deal with your enquiry promptly.

General enquiry

 

Issues that we do not deal with

 

​​There are some issues that the police do not deal with. We have listed a number of scenarios to below to help you get in touch with the correct organisation.

It is important to note that the police do not deal with all issues that may affect the way you live or how you can improve your safety and well being.

Help us to help you by not phoning the police when you don’t need to.

Often we receive calls which should be directed to other agencies.

While we are tied up dealing with these calls, we cannot deal with police related matters.

We do not deal with issues such as:

  • Fly tipping
  • Street lighting problems
  • Stray dogs
  • Landlord and tenant disputes
  • Noise nuisance (unless it escalates then please dial 101 to advise police)
You can report many of these issues to the City of London Corporation.

Use the City of London online fault reporting tool

Telephone: 0800 389 5909

For advice with civil disputes please contact the Citizens Advice Bureau.​

To speak to a medical expert or to find your nearest GP, Accident and Emergency department, dentist or pharmacy please contact the NHS helpline on 111.​​​



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