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#redcardtocrime advice page

Tips and advice on personal safety

  • Take care of your belongings. Be aware of pickpockets and never leave your bag or belongings unattended while in public places or on public transport.

  • We advise the public to remain vigilant and to report any suspicious behaviour or activity.

  • If you see or hear anything that could be terrorist-related trust your instincts and call the Anti-Terrorist Hotline on 0800 789 321.

  • Suspicious activity is anything that seems out of place, unusual or just doesn’t seem to fit with day-to-day life; it may be nothing but if you see or hear anything that could be terrorist-related trust your instincts and report it.

  • Enjoy the matches. Police forces around the country are well prepared for Euro 2016; they will plan operations to mitigate any threats of crime and disorder.

  • Don’t be a drain on police time because you’ve had too much to drink. Take responsibility for yourself.

  • Plan ahead, go to the cash point before you have a drink, know how you’re getting home at the end of the evening and know your route.

Top tips to help you avoid buying counterfeit tickets

  • Buy tickets only from the official agent or reputable ticket exchange sites.

  • Remember that paying by credit card offers greater protection than with other methods in terms of fraud, guarantees and non-delivery.

  • Double check all details of your ticket purchase before confirming payment.

  • Do not reply to unsolicited emails from sellers you don’t recognise.

  • Before entering payment card details on a website, ensure that the link is secure, in three ways: There should be a padlock symbol in the browser window frame, which appears when you attempt to log in or register. Be sure that the padlock is not on the page itself ... this will probably indicate a fraudulent site. The web address should begin with ‘https://’. The ‘s’ stands for ‘secure’. If using the latest version of your browser, the address bar or the name of the site owner will turn green.

  • Ensure any third-party payment services (such as WorldPay) are secure before you make your payment.

  • Safeguard and remember the password you have chosen for the extra verification services used on some websites, such as ‘Verified’ by Visa.

  • In the event that you choose to buy tickets from an individual (for example on eBay), never transfer the money directly into their bank account but use a secure payment site such as PayPal, where money is transferred between two electronic accounts.

  • Check sellers’ privacy policy and returns policy.

  • Always log out of sites into which you have logged in or registered details. Simply closing your browser is not enough to ensure privacy.

  • Keep receipts.

  • Check credit card and bank statements carefully after ticket purchase to ensure that the correct amount has been debited, and also that no fraud has taken place as a result of the transaction.

Top tips to help you avoid buying counterfeit goods

  • Trust your instincts – if an offer looks too good to be true, then it probably is. Legitimate branded items are rarely discounted, so do not rush and be fooled into believing you are getting a good deal.

  • Check the spelling and grammar on the website and of the URL – often the people behind these sites do not pay a lot of attention or care to this detail. Fraudsters may also try to deceive you by slightly changing the spelling of a well-known brand or shop in the website address.
  • Look to see where the trader is based and whether they provide a postal address – just because the web address has ‘uk’ do not assume the seller is based in the UK. If there is no address supplied or there is just a PO Box or email, be wary.
  • Only deal with reputable sellers - only use sites you know or ones that have been recommended to you. If you have not bought from the seller before, do your research and check online reviews. People will often turn to forums and blogs to warn others of fake sites. If you are buying an item online you can check to see if the website is a legitimate stockist by visiting
  • Ensure the website address begins ‘https’ at the payment stage – this indicates a secure payment

  • Keep security software and firewalls up-to-date. Regularly update your internet browser when a new patch-security update is released.
  • Don’t access links in unsolicited emails, always type in the website address or use a search engine to find a site.
  • Ask the trader if there is a returns policy or guarantee. Most rogue traders will not offer this.
  • If you are not sure whether the items are genuine, do not enter your payment details – it is not worth the risk.
  • Watch out for pop-ups appearing asking you to confirm your card details before you are on the payment stage. Never enter your PIN online.

What to do if you are a victim of counterfeit fraud

If you purchased an item you believed to be genuine but now believe it may be counterfeit you can report it to Action Fraud or call 0300 123 2040.

You can also contact the Citizens Advice consumer helpline on 08454 04 05 06 for advice or visit the Citizens Advice website for more information.

Your local Trading Standards office can also give you advice.